Terms of use and purchase of products through the rossidiscoffee.gr website – online store of coffee products – Pergamou 14 (Eleftherias Square), Xanthi T.K. 67131 info@rossidiscoffee.gr, tel. 2541 023306.
Preamble
These terms and conditions (hereinafter “Terms of Use”) govern the operation of the website under the electronic address rossidiscoffee.gr (hereinafter “Website”), its use by its visitors (hereinafter “User”), as well as the purchase of products remotely through the online store (hereinafter “Electronic Store”), from its customers (hereinafter “Customer”).
Use of the Website and Online Store
2.1 The Website has been created by “ATH. ROSSIDIS KE SIA OE” for conducting e-commerce.
2.2 The Online Store has been created by “ATH. ROSSIDIS KE SIA OE” and operates with the aim of promoting its commercial activity with the promotion of its products (hereinafter “Products”) via the Internet, the ordering and purchase of Products remotely from Customers, as well as the two-way communication of “ATH. ROSSIDIS KE SIA OE” with Customers and Users on issues related to its activity and its Products and their relevant information.
2.3 The use of the Website and its individual elements, such as indicative texts, photographs, graphics, images, etc. (hereinafter collectively “Content”), as well as access to the features provided through it, the printing, copying and saving (download) of Content by the User and the Customer is permitted only when it serves the above commercial purpose or is done for information purposes purposes, in which case it will be carried out in accordance with the provisions of articles 10 and 11 below. Any other use is prohibited.
2.4 By using the Website alone, it is assumed that the Customer or User has read, understood and fully and unconditionally accepted these Terms of Use and that they are bound by them in their entirety. In the event that a Customer or User does not agree with one or more terms, he must refrain from any use of the Website and the execution of any transaction through it.
Terms and conditions for purchasing Products from the Online Store
3.1 Registration of the Customer as a member of the Online Store
a) The Customer can purchase Products through the Online Store without necessarily being registered as a member. If he wishes, he has the option of registering once during the Product purchase process. In this case, the Customer must enter his full name, the shipping address of the Products, his electronic address (email) and his contact telephone number.
b) All the above personal data of the Customer are governed by the personal data protection policy of “ATH. ROSSIDIS AND CO. OE”.
c) The Customer undertakes to formalize the above information in case of change.
d) “ATH. ROSSIDIS KE SIA OE” will never ask the Customer to register via the Website or send it via email, during registration as a member or later, information related to his credit cards, bank accounts or in general any his other bank data, except in the case of withdrawal from the purchase of the Product referred to in article 3.5 below.
3.2 Ordering and purchasing Products
a) The Customer, as long as he is legally competent under Greek law and wishes to purchase a Product from the Online Store, will select it and add it to his shopping cart. The description of each Product is listed next to it, as well as its price, which includes the statutory VAT. When the Customer selects all the Products he wishes to buy, he will be informed by the Online Store of their total value, their shipping costs, as well as the cash on delivery and shipping costs. The Customer can choose to pay for the Products via Paypal, Cash on Delivery, Bank Deposit or Credit Card.
b) In the event that the Product desired by the Customer is out of stock or unavailable, he will wait for a reply email and then complete his purchase and payment.
c) The order of the Product and the preparation of the sale is completed with the shipment from “ATH. ROSSIDIS KE SIA OE” electronic message (email) to the Customer in which all the details of the order, as entered by the Customer in the Online Store, are mentioned. In case the Customer wishes to change any element of his order, he is obliged to contact “ATH. ROSSIDIS KE SIA OE” by sending a relevant email to the email address info@rossidiscoffee.gr.
d) “ATH. ROSSIDIS KE SIA OE” has the right to change the prices of the Products without prior information to the Customers. In any case, the price indicated next to the Product at the time of ordering it by the Customer is the one applicable to its purchase.
3.3 Payment for Products
a) The Customer, who chooses any point within the Greek territory as the place of shipment of the Products, can choose to pay for the Products either via Paypal or cash on delivery, or via bank deposit or credit card. In particular, the Customer, after completing the selection of the Products he wishes to purchase, selects the “Complete Order” option and enters the required information if he is not a member and
i) In case of payment by cash on delivery: The Online Store defaults to the payment method by cash on delivery. Therefore, the Customer who wishes to pay in this way will choose the “Shipment of order”, will pay the value of the Products, the cost of cash on delivery, as well as their shipping cost, upon receipt of them at the shipping location stated in the order . The payment will be made to the representative of “ATH. ROSSIDIS KE SIA OE” who will deliver the Products to him.
ii) In case of payment through the online platform of the Paypal company by debiting either his bank account or his credit or debit card: The Customer who wishes to pay in this way will choose the possibility of payment through Paypal, he will be redirected to the specialist, its secure environment where it will register all the data, which are required from time to time according to the Paypal procedure. The total value of the Products, as well as their shipping costs, will be displayed as a whole on the website of the above company automatically, through the Online Store. After the approval of the transaction by Paypal and the completion of the payment, the Customer will automatically return to the Online Store.
iii) In case of payment by credit card: The Customer who wishes to pay in this way will select the possibility of payment by Credit Card, will be diverted to the special, secure environment of the Eurobank Bank where he will register all the details, which are required from time to time according to the Bank’s procedure. After the approval of the transaction by the Bank and the completion of the payment, the Customer will automatically return to the Online Store.
3.4 Order delivery and shipping costs
a) For the shipment of the Products, “ATH. ROSSIDIS KE SIA OE” chooses ACS Courier.
b) Deliveries are made daily from 10:00 to 14:00. The time of delivery of the Products depends on the place of delivery chosen by the Customer.
3.5 Withdrawal
a) The Customer has the right to withdraw from the purchase of the Product, free of charge and without informing “ATH. ROSSIDIS KE SIA OE” for the reason of withdrawal, within fourteen (14) calendar days from the date of receipt of the Product. The Customer bears the costs of returning the Product.
b) Withdrawal from the purchase of the Product is only possible if the Product is in the same condition as when the Customer received it.
c) To exercise the right of withdrawal, the Customer must inform “ATH. ROSSIDIS KE SIA OE” for his decision to withdraw from the purchase of the Product with a clear statement in a letter that he will send either by mail to the address of “ATH. ROSSIDIS KE SIA OE” which is written at the beginning of these Terms of Use or by email to the email address info@rossidiscoffee.gr.
d) If the withdrawal is exercised within the above deadline, “ATH. ROSSIDIS KE SIA OE” will accept it, informing the Customer accordingly.
3.6 Refund
a) The refund of the Customer’s money in case of withdrawal will be made according to the way he chose to pay for the Product, i.e. in the case of cash on delivery via bank transfer, in the case of Paypal via Paypal and in the case of payment by credit card. In any case, the refund will be made no later than within fourteen (14) calendar days from the date on which “ATH. ROSSIDIS KE SIA OE” was informed of the Customer’s decision to withdraw from the Product purchase contract and after the Customer has returned to “ATH. ROSSIDIS KE SIA OE” the Product.
b) If the Customer has paid by cash on delivery, then in the request for withdrawal he will also state the bank account to which he wishes the money to be deposited, the bank where this account is kept and the IBAN number.
3.7 Customer Update
a) The Customer has the possibility to be informed about the progress of his purchase by contacting “ATH. ROSSIDIS KE SIA OE” for any matter via telephone number 2541 023306 or via email at info@rossidiscoffee.gr.
b) “ATH. ROSSIDIS KE SIA OE” will communicate with the Customer at the e-mail address or telephone number declared by him. The Customer is obliged to inform the Online Store in the event of a change of email address or telephone number.
Responsibility “ATH. ROSSIDIS AND CO. OE”
4.1 “ATH. ROSSIDIS KE SIA OE” is not responsible for delay or inability to carry out the shipment of Products due to force majeure events, such as indicative strikes of the means of transport, etc. “ATH. ROSSIDIS KE SIA OE” in any such case is entitled to an extension for the implementation of its obligations pursuant to this.
4.2 “ATH. ROSSIDIS KE SIA OE” is responsible for the delivery of the Product with the agreed properties and without actual defects, however they are not responsible for the selection of the Products for which the Customer remains solely and exclusively responsible.
4.3 “ATH. ROSSIDIS KE SIA OE” has taken all the necessary measures, as required by normal practice, for the high-level security and protection exclusively of the Online Store, the Internet Site and its own systems, and undertakes the obligation to upgrade the its protection systems and to have antibiotic programs. “ATH. ROSSIDIS KE SIA OE”, given the nature of the Internet, does not guarantee the absence of viruses and is not responsible in case of damage to the equipment, software, files or other damage of the User or the Customer, which is caused by a virus.
4.4 For the security of transactions via Paypal and Credit Card, “ATH. ROSSIDIS KE SIA OE” bears no responsibility as all transactions are carried out in a secure environment of Paypal or the Bank respectively, where the Customer registers his card or account details.
4.5 “ATH. ROSSIDIS KE SIA OE”, its administrators, as well as its employees and any associates are not responsible for any damage suffered by a User, Customer or third party from illegal and unfair use of the Website by a User or Customer, in violation of the terms referred to in these Terms Usage or applicable law.
Responsibility of the User and the Customer
5.1 The User and the Customer use the Website at their own risk, in accordance with these Terms of Use and the instructions of “ATH. ROSSIDIS KE SIA OE” posted on the Website, exclusively and solely for the purposes referred to in article 2 of these Terms of Use. Any other use of the Website is prohibited. The User and the Customer are obliged, in particular, to refrain from using the Website for the purpose of:
a) The collection, processing or storage of personal data of Customers of the Online Store.
b) Sending by email, publishing or generally transmitting in any way material that is illegal and infringes the rights of third parties.
5.2 The Customer, in case of payment of the Products via Paypal or Credit Card, is obliged to use exclusively a card issued in his name or his own bank account. “ATH. ROSSIDIS KE SIA OE” bears no responsibility in the opposite case.
5.3 The User and the Customer are required to have installed on their computer the latest updated versions of programs, operating systems, versions of antibiotic programs and related data and computer protection programs (antivirus programs, antispywear, firewalls, etc.).
5.4 The User and the Customer are responsible for any damage suffered by “ATH. ROSSIDIS KE SIA OE”, which is due to their actions or omissions, as well as any illegal, non-contractual and/or unfair action on their part when using the Website.
Consumer Rights
These Terms of Use do not affect any right of the Customer, which derives from the applicable consumer protection legislation.
Privacy
7.1 As the terms of the privacy policy are detailed in the following link: https://rossidiscoffee.gr/politiki-aporritoy/
Modifications – Discontinuation of Operation
8.1 “ATH. ROSSIDIS KE SIA OE” is entitled to amend the Terms of Use, within the framework of the applicable legislation, and to post the amended text on the Website. These modifications will apply to purchases of Products subsequent to their posting on the Website. The use of the Website by the User and the Customer after the modification of the Terms of Use implies acceptance of their modifications.
8.2 “ATH. ROSSIDIS KE SIA OE” is entitled to modify the Content of the Website, to add or remove Products, information and elements and to temporarily or permanently interrupt its operation, when they consider it necessary or prudent.
8.3 The User is informed through the relevant website pages of any modification and temporary or permanent interruption of the operation of the Website.
Consumer Rights
These Terms of Use do not affect any right of the Customer, which derives from the applicable consumer protection legislation.
Privacy
7.1 As the terms of the privacy policy are detailed in the following link: https://rossidiscoffee.gr/politiki-aporritoy/
Modifications – Discontinuation of Operation
8.1 “ATH. ROSSIDIS KE SIA OE” is entitled to amend the Terms of Use, within the framework of the applicable legislation, and to post the amended text on the Website. These modifications will apply to purchases of Products subsequent to their posting on the Website. The use of the Website by the User and the Customer after the modification of the Terms of Use implies acceptance of their modifications.
8.2 “ATH. ROSSIDIS KE SIA OE” is entitled to modify the Content of the Website, to add or remove Products, information and elements and to temporarily or permanently interrupt its operation, when they consider it necessary or prudent.
8.3 The User is informed through the relevant website pages of any modification and temporary or permanent interruption of the operation of the Website.